FAQ

Quick answers about our table lamp products, orders, shipping, and returns. Can’t find what you need? Email us at moodks617@gmail.com — we will respond within one business day.

About Our Products

What kinds of products does moodks sell?

We carry a focused selection of table lamp products designed for everyday residential, bedroom, living room, office, reading, and indoor decorative use. Our catalog is curated to include items that are practical, reliable, and easy to integrate into real indoor environments.

How bright or efficient are your products?

Performance varies by product type. Where applicable, table lamp products are selected for stable illumination, energy efficiency, and consistent performance in everyday use. Specific details such as brightness, color temperature, power source, lighting modes, and features are listed on each product page so you can compare before purchasing.

How long do your table lamp products last?

With proper use, our table lamp products are designed for long-term household use. Durability depends on the product category, materials, bulb type, electrical components, and usage conditions. Warranty or supplier support information, when available, is listed on each product page.

Can I use your table lamps in different environments?

Many of our products are suitable for multiple indoor environments, such as:

Bedrooms
Living rooms
Home offices
Reading areas
Study spaces
Apartments and homes
Decorative indoor spaces

Please refer to each product page for specific usage recommendations.

Are your products suitable for different room sizes?

Yes. Our catalog includes table lamp options designed for different room sizes and usage needs. Product descriptions include guidance to help you choose appropriately based on your space, brightness preference, and lighting requirements.

Do I need special tools for setup?

Most table lamp products are designed for straightforward setup and everyday use. In many cases, no special tools are required. Setup requirements, plug type, bulb compatibility, or assembly notes are listed on each product page when applicable.

Ordering and Payment

What payment methods do you accept?

We accept PayPal. You can pay using your PayPal balance, a linked bank account, or an eligible credit or debit card through PayPal. You do not need a PayPal account — PayPal guest checkout may be available depending on your region. All prices are in U.S. Dollars, USD.

Is the price I see at checkout the final price?

Yes. The price shown at checkout is the final price. We do not add hidden fees, and we do not require subscriptions to complete a purchase.

Can I cancel my order after placing it?

Orders can be canceled within 12 hours of purchase for a full refund. After that window, orders are typically already in processing and can no longer be modified or canceled. If your order has already shipped, please follow our return process once it arrives.

To request a cancellation, email moodks617@gmail.com as soon as possible.

Shipping

Where do you ship?

We ship to addresses within the contiguous United States, 48 states.

We do not currently ship to:

Alaska or Hawaii
U.S. territories, including Puerto Rico, Guam, and U.S. Virgin Islands
APO/FPO addresses
International destinations

If you are unsure whether we ship to your address, contact us before ordering and we will confirm.

How much does shipping cost?

Standard Shipping is free on all orders to the contiguous United States. Free shipping is applied automatically at checkout. No coupon code is needed.

How long will my order take to arrive?

Orders typically arrive within 6 to 10 business days from the date of purchase:

Order processing: 1 to 3 business days
Standard shipping in transit: 5 to 7 business days

Orders placed before 2:00 PM Central Time on a business day begin processing the same day. Orders placed after that time, or on weekends and holidays, begin processing the next business day. These are estimates and may vary depending on carrier conditions and location.

Will I receive a tracking number?

Yes. Once your order ships, you will receive a confirmation email with a tracking link. If you do not see it within 3 business days of ordering, check your spam folder. If it is still missing, email us at moodks617@gmail.com with your order number, and we will look into it.

Returns and Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original condition, and include all original packaging, accessories, and included documentation.

To start a return, email us at moodks617@gmail.com with your order number and the reason for the return. Do not send items back without receiving return instructions from us first.

Who pays for return shipping?

Defective, damaged, or wrong item: We cover the full return shipping cost and reimburse the original shipping fee, if applicable.
Personal reasons, including changed mind or no longer needed: Return shipping is the customer’s responsibility, and the original shipping fee is not refunded.

We recommend using a trackable shipping method. We are not responsible for return packages lost without proof of delivery.

How long does a refund take?

Once we receive and inspect the returned item, refunds are processed within 3 to 5 business days to your original payment method or original PayPal account. Depending on PayPal or your payment provider’s processing times, it may take additional days to appear in your account. We will email you when the refund has been issued.

Do you offer exchanges?

We do not offer direct exchanges. If you would like a different table lamp product, we recommend returning the original item and placing a new order. This is generally the fastest way to get what you need.

My package arrived damaged — what should I do?

Contact us within 7 days of delivery at moodks617@gmail.com with your order number and photos or video showing the damage. We will arrange a replacement or a full refund, including return shipping costs. You will not be asked to pay to return a damaged item.